Privacy Policy

1. Introduction

Welcome to Courssak Passenger ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By using the Courssak Passenger app, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our app.

2. Information We Collect

2.1 Personal Information

When you register and use our app, we may collect the following personal information:

• Name and contact information (phone number, email address)
• Profile picture (if provided)
• Trip history and preferences
• Location data (GPS coordinates for ride requests and navigation)

2.2 Usage Information

We automatically collect certain information about your device and app usage:

2.3 Location Information

We collect precise location data when you use our app to request rides, provide pickup and drop-off locations, and facilitate navigation. You can control location permissions through your device settings, but disabling location services may limit app functionality.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our ride-sharing services
• To process your ride requests and facilitate connections with drivers
• To send you service-related notifications and updates
• To provide customer support and respond to your inquiries
• To analyze usage patterns and improve user experience
• To ensure safety and security of our platform
• To comply with legal obligations and enforce our terms of service

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Drivers

When you request a ride, we share necessary information with drivers including your name, pickup location, destination, and contact information to facilitate the ride.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications
• Location: Control location permissions through your device settings
• Account Deletion: Delete your account through the app settings

To exercise these rights, please contact us using the information provided in the Contact section below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy in the app and updating the "Last Updated" date. Your continued use of the app after changes constitutes acceptance of the updated policy.

10. Contact Us